Senior Customer Success Manager - Quora (Remote, US)

Quora is a privately held, remote-first company on a mission to grow the world's collective intelligence. With over 300 million monthly users, our platform connects people seeking knowledge with those who have it. We are looking for a Senior Customer Success Manager to join our team and ensure our enterprise clients achieve their goals using Quora's advertising solutions.

In this role, you will be the primary point of contact for our most strategic customers, driving adoption, retention, and expansion. You will work closely with cross-functional teams including Sales, Product, and Engineering to deliver exceptional customer experiences. Your insights will directly influence product development and business strategy.

Funciones del Puesto

• Gestión de Cuentas: Build and maintain strong relationships with key stakeholders, understanding their business objectives and aligning Quora's solutions to meet their needs.
• Estrategia de Crecimiento: Develop and execute success plans that drive product adoption, customer satisfaction, and revenue growth.
• Análisis de Datos: Monitor customer health metrics, identify risks, and proactively address churn indicators.
• Colaboración: Partner with Sales to identify upsell opportunities and with Product to advocate for customer needs.
• Formación: Conduct regular business reviews and training sessions to ensure customers maximize the value of Quora's platform.