Customer Engineer, APAC

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. As a Customer Engineer for the APAC region, you will be at the forefront of deploying our unified AI platform that combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

In this role, you will work closely with our enterprise clients to ensure successful implementation, integration, and adoption of our solutions. You will serve as the technical bridge between our product and engineering teams and our customers, providing expert guidance on best practices, troubleshooting, and optimization. Your deep understanding of cloud infrastructure, APIs, and data analytics will be crucial in delivering seamless customer experiences.

Funciones del Puesto

• Technical Implementation: Lead the technical onboarding of new customers, ensuring smooth integration of Cresta's AI platform with their existing systems.
• Customer Support: Provide advanced technical support and troubleshooting for customer issues, ensuring high levels of satisfaction and retention.
• Solution Architecture: Design and propose tailored solutions that meet customer requirements, leveraging Cresta's suite of AI tools.
• Collaboration: Work closely with product management and engineering teams to relay customer feedback and influence product roadmap.
• Training and Enablement: Conduct training sessions and create documentation to empower customers to maximize the value of our platform.